Terms and Conditions
About Us Here at Mora Approved, we are dedicated to your TOTAL satisfaction & we love talking all things Kintsugi. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Product Care Please adhere to any guidelines for product care and safety if they are provided. Any further questions / enquiries should be directed to Mora Approved at email@example.com
As with all items in the home, we encourage you to take necessary steps regarding the use of naked flames, ensuring items are kept away from children and other safety precautions.
Shipping And Handling All orders will be fulfilled within 1-2 days of payment being processed. If there are any issues or delay in dispatch we will notify you immediately. All items will be sent through DHL and Mora Approved cannot be held responsible for any delays resulting from their service or customs.
Tax Charges Our VAT charges are inclusive within the price shown. We reserve the right to increase prices on the website.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
- Take and fulfil customer orders.
- Administer and enhance the site and service.
- Only disclose information to third-parties for goods delivery purposes.
Returns Policy We endeavour to pack our items with the care they deserve but in the unlikely event that your order arrives damaged please email:
within 24 hours of receiving your item so that we can arrange an exchange at your convenience.
If you change your mind about your purchase, please contact us at the above email address immediately to organise the return. We are unfortunately unable to offer free returns at this time and will need proof of postage if you do need to return an item. Once we receive the item back in resaleable condition we will refund you the full amount excluding shipping fees within a maximum of thirty (30) days.
Orders can be returned within seven days of receipt in their original packaging. Please notify us at firstname.lastname@example.org before the return. You will be responsible for returning the item(s) pre-paid, insured and tracked to Mora Approved. The amount returned will not include original shipping and insurance charges. We reserve the right to not accept a return and may require a re-stocking or repair fee if the item has been at all damaged or worn. While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with us is positive.
If the product is new, it must be returned in an unused condition with all the original packaging. New and unused means that there are no marks on the item or any wear on the tags. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.
We can not be responsible for the archived and or/any damage by using our product.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future and do check back with us for future changes to the terms.
If we can help you with any queries or comments, please do not hesitate to contact us at: email@example.com